How to contact DisasterStuff.com
DisasterStuff.com does not publish the address of any of its national warehouses for security reasons. Our corporate address for order processing, customer service, and accounting may be obtained by calling us at 866-792-6201 between 9:00 AM and 5:00 PM PST Monday through Friday.
866-792-6201 - Customer Service (New Number)
916-244-7084 - Purchase Order FAX - (YOU MUST ENTER YOUR ORDER ONLINE BEFORE FAXING YOUR PO. FAXED PO's THAT DO NOT HAVE A CORRESPONDING ORDER IN OUR SYSTEM WILL NOT BE PROCESSED.) Please see "How do I submit my Purchase Order" below for instructions.
DisasterStuff.com is a majority woman owned company that believes that homeland security begins in the home. Our corporate offices are 90% powered by on-site solar electric energy.
Frequently Asked Questions
How do I get a paper catalog?
We no longer print paper catalogs. Until recently, DisasterStuff.com printed and shipped survival kit catalogs with many of our products. However, as our product line increased and the internet became more available, we made a decision to provide product information on-line only, reducing operating costs and in turn allowing us to keep our prices some of the lowest on the internet.
Where is my old login and account?
DisasterStuff.com underwent a major upgrade on 02/26/2007. All previous accounts had to be archived to facilitate the change. If you are looking for informaton from a purchase previous to 02/26/2007, please contact customer support and we will be happy to retrieve any information you require.
How do I submit my purchase order?
DisasterStuff.com accepts purchase orders, NET 25 only, from businesses and government organizations. Please follow the steps below when submitting a Purchase Order.
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Create an account on the DisasterStuff.com web site.
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Select the items you wish to purchase with the PO.
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Choose Check Out and follow the steps until you reach the payment option.
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Choose Purchase Order as the payment type.
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Enter the purchase order number and complete submit the order.
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IMPORTANT: After submitting the order fax your purchase order to 916-244-7084. Please do not fax the order until after you have completed steps 1 through 5 as your faxed purchase order will have not order to be attached.
Credit Card Processing and Security
DisasterStuff.com accepts the following credit cards:
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Visa
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American Express
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Master Card
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Discover
Credit card charges will appear on your statement as a charge from: R C Canning Enterpirses, LLC. If you have a question about a charge, please give us a call.
DisasterStuff.com maintains a secure SSL certificate from COMODO. This certificate, combined with 128 bit encryption of your information is designed to insure safe shopping. Always make sure that your URL address begins with an https:// before you submit information. This tells you that your inforamtion is being encrypted for security.
How long will it take my order to ship?
Our normal order processing time is two business days to pick your order from the warehouse and three business days for shipping via UPS Ground. Often the process is faster, but we want to be realistic with you. Also, during times of high demand after a disaster, availability and shipping times can increase delivery by as much as two weeks or more. If you have not received your shipment within seven working days, you should contact customer support for an update. The best way to get a response is to log in to your account and post a question about your order. These questions are order faster then phone messages and you will have a record of what is happening.
Why can't I return items with food products?
Federal law prohibits us from taking back any food products once they have been shipped. This includes but is not limited to food ration bars, wataer pouches, freeze dry foods, and any other packaged food product.
This law was enacted to protect consumers from tainted foods or foods that have been altered for terrorist purposes. Unfortunately there are NO exceptions to this policy.
Privacy Notice Effective 01 Jan 2007
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the DisasterStuff.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information (etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by Comodo. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Returns Policy
Shipping emergency preparedness supplies can be costly due to freight charges associated with the weight of survival food, water and other equipment. Failure to observe the DisasterStuff.com return policy can signicantly increase the cost of returns. To insure the best return experience, please observe the following:
Items returned without an RMA and left without a signature required will not be accepted and return shipping will need to be secured prior to items being returned to you. Please do not ship anything back to us without prior approval.
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