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Berkey Water Filters Return Policy

Berkey Water Filter Return and Exchange Policy

It is the responsibility of the customer to check their order for satisfaction immediately upon taking delivery of their order.

Damaged Product upon Receipt

If your order was placed through an authorized distributor please contact the distributor. Their respective policy will apply (Unless the order was drop shipped by NMCL).

If your order was purchased directly through New Millennium Concepts, Ltd. and you receive any product that is damaged upon receipt, you will need you to contact us within 10 Calendar days of product delivery receipt and we will ship you the replacement part, if we determine the product was not damaged by the carrier service. If the package was damaged by the delivery service you will need to file a claim directly with the carrier for reimbursement. We will require any damaged item shipped in the original order to be shipped back at your expense within 30 Calendar days of the day we approve the request. We will also require a completed Return Merchandise Authorization (RMA) form along with credit card information to be mailed, faxed or emailed before we will send any replacement shipment and we will charge the card accordingly if the product is not returned in 30 Calendar days. All shipments to us must be sent to us “signature required.”

Missing Items or Error in Order

If your order was placed through an authorized distributor please contact the distributor. Their respective policy will apply (Unless the order was drop shipped by NMCL).

If your order was purchased directly through New Millennium Concepts, Ltd. and there is a missing item(s) or an error in the order and you contact us within 10 Calendar days of product delivery receipt we will ship you the missing part or we will correct the order. We will require any wrong item sent in the original order to be shipped back to us at our expense within 30 Calendar days from the day in which you receive your corrected order. We will also require a completed RMA Form along with credit card information to be mailed, faxed or emailed before we will send any replacement shipment and we will charge the card accordingly if the product is not sent back in 30 Calendar days or is damaged upon receipt. All shipments to us must be sent “signature required”. This applies to situations in which we made an error in fulfilling the order. For missing items in an order please call our customer care number provided below.

Refunds/Credits or Exchanges

If your order was placed through an authorized distributor please contact the distributor. Their Refund and Exchange Policy will apply.

If your order was purchased directly through New Millennium Concepts Ltd. then we will honor a refund or exchange request made within the first 10 Calendar days of the product delivery receipt. Refunds/Credits will be refunded for the amount of the purchase minus all shipping costs and 15% of the total order for restocking fees. Refunds will only be credited after we receive the product and it is in good order. All returns must be shipped “signature required.” For exchanges you will be charged shipping for any new exchange items plus any cost difference and applicable return fees and must be shipped “signature required.” The order must be returned with a completed Berkey Water Filter return material authorization form.

Product Warranties

All other returns will be qualified based upon our warranty which can be located on our website and/or system assembly instructions. These will all need to be handled via our normal RMA Process which can be found on the RMA Form which is located on the FAQ portion of our website. All correspondence can be done either via phone at 888-803-4438 or email at Customerservice@newmillconcepts.com. All international returns will be handled at the discretion of New Millennium Concepts, Ltd. Please call or email for inquiries regarding your international return.